For us, customer satisfaction and product quality are the most important things. Your task as a technical support engineer is to think from the viewpoint of our users, develop product quality and to ensure that we have happy customers also in the future.
You work in close collaboration with our software development, sales, customer support and customers. You participate in the development of software features, SW quality improvement, documentation and testing. Your task is to identify development needs, analyze root causes for SW bugs, actively follow the quality of our products and to communicate with the SW and sales teams. You act as a technical support for our customer support. You share with us the principle, that no feature is ready for customers until it has been thoroughly tested.
Your role develops based on your own interests. In the future it could include for example data analytics, SW performance optimization or operation and optimization of cloud services.
All our products are SaaS-based cloud services. Parts of Movendos Health Platform are regulated medical devices.
What we expect from you
We expect, that you have background and education in SW technology and at least some experience from practical SW development and SW testing. You can approach practical problems both from end-user and technology angles, and you enjoy problem-solving. We appreciate an open mind and interest and willingness to tackle new areas, and the principle that problems are analyzed and solved carefully and in a detailed way. You can also see the forest from the trees, and you are good in prioritizing work.
Possible practical experience from testing automation, health technology and data analytics are also plusses for you. Good skills in English are required. An adequate level of skills in Finnish is also needed, since most of our customers are from Finland.
Remote health care services have grown very rapidly especially during the past year. With Movendos, you can join this highly interesting growth area. Our company is also growing rapidly. In our team we have people with varying backgrounds and expertise. Everybody’s expertise is appreciated, and we all are supporting each other. With us you can work in the forefront of health technology, and create with us a healthier world. Movendos was founded 2012 as a spin-off from the University of Tampere Health Informatics research. We focus on the promotion of individual health and wellbeing, and our current products include solutions for remote doctor appointments, web-based health screening, time reservation and web-based health coaching. Our products are connected to electronic health records. Currently our customers include over 100 healthcare organizations. Movendos is based in Tampere.
Interested? We would like to hear from you!
Send your free-format application latest 20.3. our CEO Arto Leppisaari (firstname.lastname@example.org, 050-5117305) and Head of R&D Hannu Mikkola (email@example.com) can give more information about the position.